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Corporate Social Responsibility

This statement sets out how Envoy takes account of its economic, social and environmental impact in the way it operates as a business. By demonstrating our commitment to corporate social responsibility we aim to align our business values, purpose and strategy with the needs of our customers, while embedding such responsible and ethical principles into everything we do.


 Environment

Protection of the environment in which we live and operate is a core part of Envoy’s values and principles. Minimising our impact on the environment is important to both the management and office staff at Envoy, and we  consider it to be sound business practice.

In this policy statement Envoy commits to:

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Complying with all relevant environment legislation, regulations and approved codes of practice;

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Protecting the environment by striving to prevent and minimise our contribution to pollution of land, air and water;

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Seeking to keep wastage to a minimum and maximise the efficient use of materials and resources;

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Managing and disposing of all waste in a responsible manner; and

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Regularly communicating our environmental performance to our employees.

Envoy's business as an IP renewals service provider typically means that we do not have a high environmental impact. Despite this, we endeavour to take into consideration any environmental issues arising from the professional services we provide, and aim to reduce our environmental impact wherever possible.

As a company, we actively reduce our environmental impact by:

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Maintaining motion sensor energy saving lighting in the office;

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Ensuring that all lights and equipment are switched off when not required;

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Ensuring that water is used efficiently;

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Using environmentally friendly products where possible;

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Printing in black and white, and double sided wherever possible;

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Recycling all waste paper; and

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Recycling all plastic and cardboard receptacles.


 Local Community

Our work in the IP industry seldom provides opportunities for Envoy to interact with the general public and the local community. However our registered head office, based in Glasgow city centre, maintains an active interest and awareness of local charities and initiatives, and aims to contribute where ever possible.

Envoy contributes where it can by:

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Maintaining a charity snack box in the office to raise funds for a local children's hospital;

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Donating surplus office furniture and office supplies to local recycling initiatives;

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Encouraging staff to observe and participate in local and national charity events within the office; and

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Supporting staff who undertake sponsored events for local and national charities (for example charity runs).


 Customers

As a legal services provider, Envoy will always strive to deal responsibly with existing, new and potential customers by being open and fair in all business operations.

We aim to continue working this way by:

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Ensuring that all marketing collateral about our business and the services we provide, is clear, informative, accurate and honest;

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Ensuring that if something goes wrong we will acknowledge the problem and deal with it in an efficient and timely manner;

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Regularly asking for and listening to customer feedback in order to improve the products and services we provide; and

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Evaluating and benchmarking what we do in order to constantly improve our competitive edge in the marketplace.

Envoy will monitor and review our CSR Policy Statement on an annual basis in order to ensure that we’re continuing to comply with any relevant legislation and have identified any areas requiring improvement. 

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